Support

SUPPORT

Return and Repair Service

Before returning non-functional products, please fill out the form below to request the “Return Authorization” form.

The return of the products can only take place after having received the authorization from the Sales Department of Ascon Tecnologic S.r.l ..

For the simultaneous return of several items, please contact our Sales Department. Thanks.

In the event that the Products are no longer under warranty, a quote relating to repair or replacement costs will be provided.

Support request

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Customer Support

Our technical support service is available to customers.
The managers of our technical division – Mr. Lorenzo Tosi and Mr. Maurizio Zeni – will be able to answer any of your questions and help you in choosing the most appropriate product for your needs.
You can contact us:


The service is active from Monday to Friday at the following times:

08:30 am – 11:50 am e 1:30 pm – 4:50 pm

Training courses

Ascon Tecnologic organizes training courses at the customer or in the company, to instruct the optimal use of all its front-panel instrumentation or programmable systems. (PLC, HMI)

Our experts are also available to evaluate particular applications and provide related technical advice.

We can provide you with further details or evaluate with you the best option to meet your needs.

You can contact us:


Download the Remote Support Software – Teamviewer – for your operating system

Ascon Tecnologic provides support to its customers even remotely.
Download the most suitable software for your operating system from this page and let yourself be guided by our experts.