Before proceeding to the return of defective products, the Purchaser must contact the Quality Office to request the form "Return Authorization" ( bringing into communication the following data:
• Part no. or serial number reported on the lateral label;
• Production date (on the label);
• Amount for each part no.
• Description of the anomaly found

The Purchaser may return the products only after receiving permission by the Quality Office of Ascon Tecnologic Srl.

The authorization is issued by means of communicating a reference number that have to be reported on all documents issued for returns.
In the event that the Products are no longer under warranty it will be provided a quote on the repair costs.